What is especially simple about the WOW! solution?

Where do WOW! customers get information?

What were the challenges during the development ⚙?

This is what our managing director Frank Bartsch and division manager Markus Kühnemann talked about in mid-May.

2020 April 22nd | Diagnostics update 5.29.00 - Complete diagnostics

Dear customers,

with the release of the Diagnostic Update 5.29.00 it is now possible to perform a full diagnosis on vehicles of Fiat Chrysler Automobiles N.V. (FCA).

In order to clear fault codes, activate components or enable adjustment functions such as the resetting of service lights, you must purchase a "certificate" from FCA. For this, you need to register with FCA and be connected to the internet during diagnosis.

The connection dialogue to FCA appears automatically as soon as an SGW is detected in the vehicle. In this dialogue box you will find both the link to the FCA homepage and a help file explaining how to create a user account with FCA and how to obtain a certificate.The use of the FCA SGW module is linked to a valid software licence.

The use of the diagnostic solution in conjunction with the WOW! Emission software is currently not yet possible. The necessary adaptations are currently under development at Fiat Chrysler.
Due to the current situation - especially in Italy - it is not yet possible to make a precise statement regarding the final implementation in the WOW! diagnostic software. Please contact your WOW partner in case of need.

More information and a step by step guide to register with FCA:
Read the complete content of this update Read the complete content of this update
Security Gateway How to connect to FCA – step by step Security Gateway How to connect to FCA – step by step

November 2019 | Current Information | FCA Security Gateway

Development partnership between FCA and WOW! Würth Online World GmbH in matters of Security Gateway (SGW) agreed.

Modern vehicles are being equipped by manufacturers with ever more comprehensive comfort and assistance systems. Whether in the field of entertainment or safety - many of these innovations and further developments make driving more pleasant and safer for all of us.

A disadvantage of this increasing connectivity is the vulnerability of such systems to unauthorized attacks by third parties - similar to modern computers or smartphones. This is why vehicle manufacturers have been working for some time on solutions to prevent hacker attacks.

This also means, however, that the diagnosis in the workshop can no longer be carried out fully and easily via on-board diagnosis (OBD).

The most prominent example is currently the automobile manufacturer FCA (Fiat Chrysler Automobiles N.V.), which since 2017 has already equipped some of the latest models with a so-called "Security Gateway" (SGW) - a kind of "vehicle firewall". FCA thus locks out all non-authenticated workshops.

Therefore WOW! in cooperation with FCA develops a sustainable and easy to use software integration of the authentication process into WOW! diagnostic system. Thus, the latest FCA models will continue to be diagnosed in the future.

Test phase and software adjustments necessary

In order to integrate the special verification procedure into the software, programming adjustments and an extensive test phase are necessary. The functional release is planned for spring 2020.

Statement by Managing Director Frank Bartsch