Licensing and Conditions of Use for WOW! Software and add-on modules


WOW! Würth Online World GmbH (hereinafter "WOW!") grants the customer (both hereinafter jointly referred to as "Contracting Parties“ or individually as "Contracting Party") use of its software products on the terms of the present agreement.
Various services are also offered to the customer. WOW! software and data files are supplied to the customer either on a data carrier or preinstalled on hardware also purchased from WOW!.

§ 1 Object of the contract and granting of rights

(1) The object of these terms of use is the licensing of the WOW! software reserved by the customer (consisting of the available and the reserved modules, i.e. WOW! multi-brand diagnostics, technical data, work values, AU target data or hotline services) by lease of the software in the version current at the time of licensing in the form of an object code, including related user documentation, and granting the appropriate contractual rights of use as described hereunder. The agreed composition of the contract software shall be finally as defined in the documentation.

(2) Subject to full payment of the software licensing fee, the customer shall be granted non-exclusive, time-limited, and non-sublicensable right of use of the contract software. The software may be used simultaneously by a number of natural persons not to exceed the number of licenses purchased by the customer. Permitted use includes installation of the software, loading into computer main memory, and the intended use of the software by the customer. Under no circumstances shall the customer be entitled to sublicense the acquired software or otherwise distribute it, make it available to the public, or make the software or any backup copy available to third parties either free of charge or for payment, e.g. through Application Service Providing or “software as a service”.

(3) Should the customer use the software to an extent that goes beyond the acquired rights of use, either qualitatively (by the type of use authorised) or quantitatively (by the number of licenses acquired), it shall immediately purchase the user rights required for authorised use. Should it fail to do so, WOW! shall exercise its rights accordingly.

(4) The customer shall not be entitled, without the approval of WOW!, to transfer or cede on a long-term basis a copy of the contract software to a third party by transferring the data carrier and documentation.

§ 2 Prices and due dates

The fee for the granting of time-limited rights of use is indicated in the currently valid price list. All prices are net prices plus the respective legal rate of value-added tax.

§ 3 Warranty and maintenance

(1) WOW! guarantees the agreed composition of the software and the software maintenance, and that the customer will be able to use the software on the terms of this contract without infringing third-party rights. The warranty does not cover defects that are caused by the software being used in a hardware and software environment that does not fulfill the requirements listed in the WOW! Snooper Plus manual, in particular if the software is installed by the customer itself on hardware already available at the customer’s premises. The customer is obliged to immediately notify WOW! in writing of any software defects it discovers. In the event of material defects, such notification shall include an indication of the time when the defect occurred and details of the circumstances.

(2) WOW! shall be entitled to provide the warranty either at the customer’s premises or by remote access. WOW! shall meet its obligation to provide supplementary performance by making updates available for download through an automatic installation routine on its homepage, and by offering the customer telephone support to help solve any installation problems that may arise.

(3) The customer shall also be entitled to obtain software updates for the WOW! software, the multi-brand diagnostics, and the "Technical Data", "Work Values" and "AU Target Data" modules. The Agreement also includes the Flight Recorder function. The software updates obtained as described below are subject to the granting of rights as described in § 1.

(4) The customer shall independently activate downloads of the software updates at regular intervals, using a button in the WOW! software to download the software update from the internet. If a firewall or similar security features are used or applied through a company network, the customer must ensure unhindered access to the internet. WOW! shall not be required to give express notification of the availability of new updates. Continuous updating of the contract software is an essential requirement for utilisation of the technical support services, since these always relate to the latest version of the contract software.

§ 4 Duration and termination

(1) Unless otherwise agreed, the contract is concluded for a period of 12 months. It may be terminated at the end of the initial 12-month period by either Party with one (1) month's notice to the end of the following month.

(2) If there is good cause, the contract may also be terminated in writing by either contracting party, without observing the period of notice. In particular, such good cause entitling WOW! to terminate this agreement would be where the customer infringes WOW!’s rights of use by using the leased software beyond the extent allowed by this agreement, and fails to desist from the said infringement within an appropriate period after receiving due warning from WOW!.

(3) In the event of termination, the customer shall no longer receive software updates.

(4) However, the customer may continue using the WOW! multi-brand diagnostics and AU target data listed below in the versions current at the time of termination of the contract: after the end of the agreement, the use of technical data, work values and hotline services is excluded, and rights of use thereto shall revert to WOW! Further software updates may then only be obtained through a new contract.

§ 5 Principles for handling WOW! software

(1) The contract software was specifically designed for the hardware offered by WOW! and has been tested for correct functionality in this combination only. If the contract software is not delivered to the customer preinstalled on hardware supplied by WOW! at its request, use of the contract software generally presupposes the hardware and software environment described in the Snooper Plus manual. In addition, an internet connection is required for activation of the software update. In general, installation of the contract software by the customer on the customer’s own hardware is undertaken at the customer’s own risk. In the event that the customer does not meet the minimum requirements described in the WOW! Snooper Plus manual, WOW! expressly excludes any warranty for full functionality of the contract software, or for any hardware and software conflicts that may arise as a result of installation by the customer. In such cases, the customer shall be referred to the customer service of its hardware or software manufacturer; and no support can be provided by WOW! customer service for the customer’s own hardware or software.

(2) WOW! shall surrender a copy of the contract software programs preinstalled in digital form on a hardware environment, along with a version of the related documentation either in the form of an electronic document or made available for downloading from the internet. In order to use the related contract software, online activation is required over the internet. To meet this requirement, the customer must therefore also have internet access and enable use of the contract software if there is a firewall or other security measures in place.

(3) Copyright notices, serial numbers and any other features used to identify the program may not be altered or removed from the contract software.

(4) Decompiling is permitted only within the terms of § 69e of the German Copyright Act (UrhG). Reverse engineering or other manipulations, or any attempts at these by the customer are expressly forbidden, and represent good cause for WOW! to declare extraordinary termination without notice and/or bring claims for infringement of copyright.

§ 6 Liability

(1) WOW! shall be liable within the extent of the law as follows:

  • in cases of wilful intent or gross negligence,
  • for damage to life, limb or health,
  • in accordance with the provisions of the Product Liability Act and on the terms of the warranty expressly provided by WOW!

(2) In the event of a breach of obligation due to slight negligence, where the said obligation is essential for fulfilling the purpose of the contract, WOW!’s liability shall be limited to the amount of damages which would normally and typically occur with the type of transaction in question.

(3) Any liability on the part of WOW! beyond that defined in § 6 (1) and (2) is excluded.

(4) The aforementioned limitation of liability shall also apply to the personal liability of WOW! employees, representatives and bodies.

(5) Strict liability on the part of WOW! for initial defects in the software is excluded.

§ 7 Security measures, right to audit

(1) The customer shall take suitable measures to protect the contract software, and the online access data if applicable, from access by unauthorised third parties. In particular, all copies of the contract software and access data must be kept in a safe place.

(2) At the request of WOW!, the customer shall allow WOW! to check that the contract software is being used properly, and particularly that the customer is using the program qualitatively and quantitatively within the terms of the licenses acquired by it. For this purpose, the customer shall provide WOW! with information, allow access to relevant documents and files, and enable them to inspect the hardware and software environment used. WOW! may carry out their audit at the customer’s premises during its regular business hours, or may have it carried out by third parties who are bound by professional secrecy. WOW! will ensure that the customer’s business operations are disturbed as little as possible during their activities at its premises. Audit procedures require prior notice in writing four (4) weeks in advance.

§ 8 Miscellaneous, amendments to the contract, data protection

(1) Unless otherwise stipulated in these licence terms and conditions, the General Conditions of Sale, Delivery and Payment of Würth Online World GmbH (WOW!) apply. In case of doubt, these terms and conditions take precedence over the General Conditions of Sale, Delivery and Payment of Würth Online World GmbH (WOW!).

(2) To be legally effective, amendments and supplements to the agreement must be made in writing, unless they are made electronically through customer access to the online platform of WOW!

(3) For all information in connection with the handling of the customer's data, WOW! Refers you to its separate privacy policy which can be viewed on the WOW! website at

(4) The customer shall be notified of any changes to these licence conditions either in writing or electronically. The customer may cancel the agreement within six weeks of receipt of this notification. If there is no cancellation, changes shall be assumed to have been accepted after the six (6) weeks have elapsed.

(5) Should individual conditions in this contract prove to be unworkable, the validity of the remaining conditions shall remain unaffected.

(6) The law of the Federal Republic of Germany applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

(7) The place of jurisdiction is Künzelsau.

Version: July 2018