General terms and conditions of sale

1. Scope

These terms and conditions of sale, supply and payment apply to all business transactions between WOW! and its customers. Exclusively the license terms and the conditions of use for WOW! software and supplementary modules apply to software which was developed by WOW! itself.

These terms of sale, supply and payment of WOW! apply exclusively. Deviating, conflicting or supplementing General Standard Terms and Conditions only then become an element of the contract if WOW! has expressly agreed to the validity thereof. These terms of WOW! apply even if WOW!, in the knowledge of customer terms that conflict with or deviate from these terms of sale, supply and payment, make delivery to the customer without reservations.

2. Contract conclusion

The ordering of goods on the part of the customer constitutes a binding contractual offer. This also applies to an order made via the internet presence of WOW!.

Orders are deemed to be accepted when WOW! sends the customer an order acknowledgement in writing or in text form (e.g. by e-mail) or delivery of the product is made.

3. Prices and price lists

The prices valid at the time the contract is issued shall apply ex works and shall be subject to VAT at the applicable statutory rate.

Delivery charges shall be payable by the customer. They shall be charged to the customer according to individual expenditure by WOW!.

4. Payment

The purchase price shall be due and payable within 14 days of invoicing. The receipt of money by us shall be authoritative with regard to establishing whether a payment is on time.

The customer shall be considered to be in default once the payment period stated above has expired. In the event of default, WOW! shall be entitled to interest on arrears in accordance § 288 BGB (German Civil Code). The right to claim further losses arising from arrears is reserved.

Offsetting against claims on the part of the customer which are not recognised or not legally established shall be excluded. The same applies to the right of the customer to withhold payment where the resulting claims are not based on the same contractual relationship. In the case of any defects in the delivery, the opposing rights of the customer remain unaffected.

Cheques shall only be accepted on account of performance. Credits shall be effected only at the value on the day on which WOW! is able to dispose of the countervalue.

The customer shall be able to issue WOW! a SEPA core mandate/SEPA business mandate. The direct debit shall be collected 10 days after the invoice date. The deadline for prenotification shall be shortened to 5 days. The customer undertakes to ensure that there are sufficient funds in the account. Costs which are incurred due to the failure to collect or due to the reversal of the direct debit shall be charged to the customer provided the failure to collect or the reversal was not caused by WOW!.

5. Delivery

The delivery is ex works, which is also the place of performance. At the request of the customer, the goods can be sent to a different destination. When the goods are handed over to the carrier, the risks of accidental destruction, accidental deterioration and delay are transferred.

If the customer defaults on taking delivery, omits to carry out a necessary act of co-operation or causes the delivery to be delayed for other reasons imputable to the customer, WOW! shall be entitled to demand compensation of the damages arising therefrom including additional expenses (e.g. warehousing costs).

If its own suppliers fail to supply, fail to supply the correct materials or fail to supply on time, WOW! shall be entitled to withdraw from the contract.

The delivery deadline shall be specified by WOW! on acknowledgement of the order or agreed separately. Delivery deadlines shall be extended accordingly at the onset of unforeseen obstacles which are outside the influence of WOW!, such as for example strike, lockout, plant interruptions and delays in the delivery of start material, and irrespective of whether these obstacles occur at WOW! or at a supplier. WOW! shall not be answerable for such circumstances, even if WOW! is already in default. If such circumstances occur, both contracting parties shall be entitled to withdraw from the contract.

WOW! shall be entitled to make partial deliveries to a reasonable extent.

The reliable shipment of the ordered product shall be ensured by carriers commissioned by WOW!. In the event of disputes, the customer shall be responsible for proof of nonreceipt of a delivery.

6. Retention of ownership

The items delivered by WOW! shall remain the property of WOW! until all the present claims of WOW! against the customer as well as the future claims, insofar as they are connected to the supplied objects, are satisfied.

The customer shall be entitled to resell the delivered items owned by WOW! (retained-ownership item) in the ordinary course of business. However, the customer hereby assigns to WOW! all amounts receivable from such sale, regardless of whether the retained-ownership item is sold on before or after being worked on or whether it is attached to land or movable property. If the retained-ownership item is resold after being worked on or together with other goods which do not belong to WOW! or if it is attached to land or movable property, the amount receivable by the customer from his buyer shall be deemed to be assigned in the amount of the supply price for the retained-ownership item agreed between the customer and WOW!. WOW! shall accept this assignment.

The customer shall continue to be entitled to collect such receivables even after assignment. The entitlement of WOW! itself to collect the receivable amount shall not be affected by the above, except that WOW! undertakes not to do so as long as the customer properly meets his payment obligations. If the customer makes use of the authority to collect, WOW! shall be entitled to the collected proceeds in the amount of the supply price for the retained-ownership item agreed between the customer and WOW!.

Processing or modification of the retained-ownership item is effected for WOW! as manufacturer in accordance with § 950 BGB without obligating WOW!. If the retained-ownership item is processed with other items, WOW! shall acquire joint ownership of the new thing in the ratio of the fair market value of the item delivered by WOW! to the value of the other appointed items at the time of processing. The customer shall keep the new thing with reasonable care at no expense to WOW!.

WOW! undertakes to release the securities to which it is entitled to the extent to which their realisable value exceeds the secured receivables by more than 10%.

If WOW! accepts cheques as payment, retention of ownership continues until such time that it established that WOW! is able to dispose fully of the resulting countervalue.

7. Export control and customs

The recipient/contractual partner of WOW! Würth Online World GmbH assures that goods supplied that fall under the scope of Article 12g Regulation (EU) 833/2014, will not be sold, exported, or re-exported, either directly or indirectly, to the Russian Federation or for use in the Russian Federation.

The recipient/contractual partner shall undertake its best efforts to ensure that the purpose of paragraph (7.1) is not frustrated by any third parties further down the commercial chain, including by possible resellers.

The recipient/contractual partner shall set up and maintain an adequate monitoring mechanism to detect conduct by any third parties further down the commercial chain, including by possible resellers, that would frustrate the purpose of paragraph (7.1).

Any violation of paragraphs (7.1), (7.2), or (7.3) shall constitute a material breach of contract and entitles WOW! Würth Online World GmbH to terminate the supply relationship with immediate effect and to cancel orders already accepted without delay. The recipient/contractual partner shall indemnify WOW! Würth Online World GmbH from all costs, third-party claims, and other disadvantages (e.g., fines) resulting from the breach of an obligation under the paragraphs (7.1), (7.2), or (7.3). This shall not apply if the recipient/contractual partner is not responsible for this breach of duty. Furthermore, WOW! Würth Online World GmbH shall be entitled to demand a contractual penalty of 5% of the sales price of the goods sold in violation of the provisions of this regulation. Any further claims for damages shall remain unaffected by this.

The recipient/contractual partner shall immediately inform WOW! Würth Online World GmbH about any problems in applying paragraphs (7.1), (7.2) or (7.3), including any relevant activities by third parties that could frustrate the purpose of paragraph (7.1). The recipient/contractual partner shall make available to the WOW! Würth Online World GmbH information concerning compliance with the obligations under paragraph (7.1), (7.2) and (7.3) within two weeks of the simple request of such information.

8. Quality features

The specifications, drawings, illustrations, samples and technical data contained in brochures, catalogues, adverts and price lists, as well as all other technical data and usage recommendations are provided without obligation and do not release the customer from the responsibility to check delivered goods in order to ascertain their suitability for the intended purposes, processes and applications. They shall become an element of the contract if and insofar as they are expressly confirmed as binding by WOW!.

Contractual quality only applies if expressly stated.

The application, use and processing of the procured goods are exclusively the responsibility of the customer.

9. Liability for defects

The customer is obligated to inspect the product immediately upon receipt. If a defect is found, it must be communicated in full and in writing to WOW! without delay and no more than 10 days following receipt of the goods, where the punctual sending of the communication suffices. If a defect is identified later on, this must also be communicated in full and in writing to WOW! without delay and no more than 10 days following discovery, where here too the punctual sending of the communication suffices. If any defect is reported once this period has expired, the enforcement of associated claims and rights shall be excluded.

If defective goods are delivered, the buyer shall be able to exercise his statutory rights under warranty. Claims for defective goods shall lapse within 12 months starting from transfer of risk.
The following exceptions apply:
a) for diagnostics and emissions computers, within 24 months
b) for emissions hardware components WDA 3 series, WPA, WGA 3 series within 24 months
c) for used, technically tested goods, within 6 months

Claims for defects cannot be accepted if the fault can be ascribed to a failure to follow the operating or maintenance instructions, improper or inappropriate use, incorrect or negligent handling, normal wear and tear or tampering with the supply goods by the buyer or a third party.

In cases of liability for defects, the buyer's right to claim under product liability law and the normal rights under compulsory liability legislation remain unaffected. Quality and service life guarantees must be explicitly identified as such and detailed in writing.

If a defect exists, WOW! reserves the right to render subsequent performance either by correcting the defect or by supplying a new defect-free product. The customer reserves the right to reduce the purchase price or withdraw from the contract if WOW! fails to meet its obligation to render supplementary performance.

WOW! is entitled to make the necessary supplementary performance dependent upon the customer paying the owed purchase price. However, the customer is entitled to withhold a portion of the purchase price in accordance with the extent of the defect.

The purchaser shall give WOW! the time and opportunity needed for the supplementary performance, in particular to hand over the disputed item for inspection purposes. In the event of substitute delivery, the purchaser must return to WOW! the defective item in accordance with the legal requirements. Supplementary performance includes neither the removal of the defective item nor the re-installation thereof if WOW! was not originally obligated to install the item.

10. Miscellaneous liability

WOW! shall be liable to the extent prescribed in law if the customer asserts claims for damages relating to injury to life, limb or health.

WOW! shall be liable to the extent prescribed in law if WOW! culpably breaches a fundamental contractual duty; in this event, however, liability is limited to the foreseeable, typical damage that occurs.

WOW! shall also be liable to the extent prescribed in law if the customer asserts any other claims for damages as a result of intent or gross negligence. This applies to damage caused by both WOW! and its representatives or vicarious agents.

WOW! shall also be liable in accordance with the stipulations of product liability law.

In all other circumstances, liability for compensation for damages is excluded.

11. Copyright

WOW! holds the copyright on all illustrations, drawings and other documents. Without the consent of WOW! they may only be used for the contractually intended purpose and may not be made accessible to third parties.

12. Data protection

WOW! is a member of the Schutzgemeinschaft für Warenkreditgeber (“Trade Credit Providers' Protection Society”) to which a variety of companies in the construction, metal, chemical and fixing systems industries belong. WOW! is entitled to store the following data related to the customer and pass it on to the Protection Society, of which it is a member: Address data, application for a court order or legal action against the customer for undisputed debts (specifying date of submission to the court), application for insolvency (specifying date of application), insolvency court rulings regarding the insolvency application (specifying date), enforcement orders already executed (date of application, nature of measures taken), issue of an arrest warrant in the course of an enforcement order (specifying date), setting of a date for submission of an assurance under oath or hearing of the same already conducted (specifying date), number of days by which agreed payment deadline exceeded, existence of an arrest warrant due to property-related offences. The passing of such data to the Protection Society shall, however, only take place in each individual case after first checking that it is necessary to protect the justified interests of WOW!, the justified interests of a contracting partner of the Protection Society or of the general public. The Protection Society stores this data and passes it on after first establishing prima facie evidence of a justified interest only to other members of the Protection Society. The purpose is exclusively to protect the companies belonging to the Society against non-payment by debtors when supplying goods on credit. Only the objective data without subjective value judgement listed above is passed onto the Protection Society and passed on from there. The customer may obtain information on the data relating to it held by the Protection Society, the address of the Protection Society and a list of its member companies from the WOW! customer service centre on request.

13. Take-back of old electrical appliances

WOW! has drawn up a take-back concept for its electrical and electronic equipment (old electrical equipment), insofar as this is subject to §19 ElektroG, for the chargeable take-back of WOW! - old electrical appliances. You can request a quote for the collection and disposal of waste electrical and electronic equipment via the homepage "https://www.wow-portal.com/web/de/wow/service/ruecknahme_elektroaltgeraete/ruecknahme_elektro_altgeraete.php".

After completing the contact form, the customer/end user receives an offer for the chargeable take-back of waste electrical and electronic equipment. Upon acceptance of this take-back offer, an agreement is concluded between the customer/end user and WOW! regarding the chargeable take-back of the waste electrical and electronic equipment. The customer is obliged to make the appliance available for collection on time in accordance with the instructions in the collection order. WOW! shall not take back waste electrical equipment from other manufacturers.

14. Place of performance

The place of performance is Künzelsau.

The place of jurisdiction for all disputes relating to any legal relationship with the customer is Künzelsau. WOW! is, however, entitled to file claims with the court of jurisdiction of the customer's domicile.

These terms and all the legal relationships between WOW! and the customer are governed by the laws of the Federal Republic of Germany excluding the UN Convention on Contracts for the International Sale of Goods.