WOW! DIALOOQ Remote Diagnostics
WOW! DIALOOQ Remote offers you expert support remotely,
from vehicle experteer to vehicle experteer, simply and easily.
Remote diagnostics is a support service that enables diagnostic and service work to be carried out on the vehicle in your workshop from a distance.
The increasing number of assistance systems in modern vehicles requires manufacturers to encrypt connections to the corresponding systems for security reasons in order to prevent unauthorized access. For example, after certain components have been replaced, they must first be unlocked or coded in order to function as intended.
However, not every workshop can meet the high investment costs for the necessary equipment or have the required expertise. Due to a lack of data or access authorizations, it has become virtually impossible for independent workshops to carry out all the necessary measures on vehicles themselves. In such scenarios, it was almost inevitably necessary to go to an authorized workshop. With remote diagnostics, this is now changing.
With WOW! DIALOOQ Remote we bring additional manpower to your workshop and support you via remote diagnostics directly at the vehicle.
We cover 34,000 functionalities and service cases for 50 vehicle manufacturers.
- Coding, resetting and unlocking vehicle components and parts
- Coding of new accessories (e.g. trailer coupling)
- Service reset
- Resetting Ad-Blue warnings
- Headlight encoding
- Programming of the key remote control
- and much more
Your benefits at a glance
Make your daily workshop routine easier
Remote diagnostics complements conventional diagnostics and enables independent workshops to work seamlessly on relevant vehicle brands and models. This way, you save time and avoid the cumbersome trip to the OE automotive workshop
The necessary vehicle expertise always on site
Qualified and experienced vehicle specialists carry out the required work on the vehicle for you in accordance with manufacturer's specifications, including vehicles protected by security algorithms or security certificates (e.g. Security Gateway).
High flexibility and planning reliability
In the face of a scarcity of skilled workers and the high diversity and complexity of vehicles, workshops can use remote diagnostics to meet increasing customer needs and solve (virtually) every case.
Additional revenue generator for your workshop
Remote diagnostics save personnel resources and enable efficient and economical work on vehicles.
Integrated transparent price catalog
Only pay for the services you actually use. Diagnostics provides a transparent overview of all functionalities offered and prices per service (pay per use). This way, you experience no ongoing costs.
In addition to our remote diagnostics solution, we recommend our vehicle support.
Over 200 years of automotive experience look forward to your call!
We offer you:
- All-round support for specific vehicle problems
- Technical assistance and technical vehicle data
- Product applications and maintenance
- Comprehensive access to technical documents and information
For more information on our vehicle support, please klick on hotline*
*The hotline is only available in selected countries.
How does WOW! DIALOOQ Remote work?
1. Connect the diagnostic interface WOW! DIALOOQ Remote to the vehicle.
2. Log into the WOW! Remote diagnostics portal at wow.obd.help/login*.
3. The vehicle is automatically recognized after the VIN has been read out, so that you only have to select the required functionality and send your ticket with just a few clicks.
4. Our WOW! experts will contact you as soon as possible.
5. Our specialists carry out the necessary work on the vehicle in your presence. Communication takes place via chat.
*In order to log in, you need to register in advance after purchase.
You can use the service via the web browser on any mobile device. No additional programs or applications are required. To use the WOW! DIALOOQ Remote, we recommend a Chromium-based Internet browser, e.g. Google Chrome.