Privacy statement

1. GENERAL REMARKS

The following remarks will give you a simple overview of what will happen with your personal data when you visit our website. Personal data is any data by the means of which you can personally be identified. You will find detailed information about the topic of data protection in our Privacy Statement below.

Data collection on our website

Who is responsible for data collection on this website?

The controller for data processing on this website is:

WOW! Würth Online World GmbH
Schliffenstraße 22
74653 Künzelsau-Gaisbach
GERMANY

Phone: +49 7940 98188 - 0
E-Mail: info@wow-portal.com

How do we collect your data?

One way of collecting your data is by receiving the data that you provide to us. This might be data that you enter in a contact form.
Other data will automatically be collected by our IT systems when you visit our website. This is mainly technical data (e.g. information about internet browser, operating system or time of calling up the website). As soon as you enter our website the data is collected automatically.

What do we use your data for?

Part of the data is collected to guarantee that the website is running smoothly. Other data might be used to analyze user behavior. You will find a detailed description of the usage in the Privacy Statement below.

What rights do you have regarding your data?

You have the right to inquire about the origin, recipient and purpose of your personal data stored with us. Furthermore, you have the right to demand the rectification, blocking and erasure of your data. If you have further questions regarding data protection please do not hesitate to contact us anytime at the above address. In addition to that, you have the right to file a complaint with the supervisory authority in charge.

Analytics tools and tools of third parties

When you visit our website your web-browsing behavior can be analyzed statistically. This is mainly done by means of cookies and so-called analytics programs. The analysis of your web-browsing behavior is usually done anonymously, it cannot be traced back to you. You can opt out of this analysis or prevent it by refusing to use certain tools. You will find further details on that in our Privacy Statement under heading 5.

2. GENERAL REMARKS AND MANDATORY INFORMATION

Data protection

Data protection is ubiquitous at WOW! Würth Online World GmbH. Data protection protects the persons behind the data stored or processed in companies. The objective of data protection and the primary goal WOW! Würth Online World GmbH is to handle personal data in a way that nobody's personal rights are affected.
The European General Data Protection Regulation (GDPR) and the new Federal Data Protection Act (FDPA) impose a whole series of obligations to the entities responsible for processing personal data.

Personal data may only be collected and processed if it is explicitly permitted by the GDPR.
The essential underlying principles of the GDPR are:

  • Lawfulness of processing, fairness of processing, transparency
  • Purpose limitation
  • Data minimization
  • Accuracy of data processing
  • Storage limitation and erasure concepts
  • Integrity and confidentiality

Handling personal data responsibly but also being aware of the risks of IT systems and applications are other essential parts of WOW! Würth Online World GmbH's objectives.

When you use this website different kinds of personal data are collected. Personal data is any data by the means of which you can personally be identified. This Privacy Statement explains what data we collect and what we use it for. It also describes how and to what purpose the data is collected.

Please note that the transmission of data via the internet (i.e. e-mail communication) might bear security risks. Completely preventing third parties from accessing the data is not possible.

Information obligations of the controller and rights of the data subjects

Name and contact details of the controller and/or his/her representative

The controller of data processing on this website is:

WOW! Würth Online World GmbH
Schliffenstraße 22
74653 Künzelsau-Gaisbach
GERMANY

Phone: +49 7940 98188 - 0
E-Mail: info@wow-portal.com

Contact details of the data protection officer

datenschutz@wow-portal.com

Determining the purpose of the collection, processing or use of data

We are specialists in multi-brand diagnostics, air conditioning service and emissions testing. We offer our customers suitable diagnostic solutions for car diagnostics, air conditioning service units and AU measuring instruments. Together with our customers we create an individual package of hardware, software, hotline and training.

The collection, processing or use of personal data serves this corporate purpose or supporting secondary purposes, such as customer service oder der Weiterentwicklung der technischen Diagnoselösungen für unsere Kunden.

The company shall only collect, process and use personal data to prepare and comply with contracts, for legitimate interests, to comply with legal regulations or with consent of the data subject.

The groups of persons affected and the related data or data categories

The groups of persons affected are

  • Current employees
  • Former employees
  • Applicants
  • Persons interested
  • Customers
  • Suppliers
  • Service provider and
  • Other business partners

The relevant data include all personal data that are necessary to comply with the different purposes.
WOW! Würth Online World GmbH does not target children with its websites and its mobile applications.

Legal basis

Processing personal data is only lawful if it is permitted by a law, that is to say, if there is a legal basis for it. However, further options are defined both in the GDPR and the FDPA.
Personal data is only processed in our company in compliance with legal regulations.
These are, among others

  • When a consent to processing personal data has been given (Art. 6 sect. 1 a GDPR)
  • when personal data must be processed to fulfill a contractual obligation or to prepare a contractual relationship (Art. 6 sect. 1 b GDPR)
  • when we are obliged to process personal data to meet legal requirements (Art. 6 sect. 1 c GDPR)
  • when we process personal data on the basis of a legitimate interest or a legitimate interest of a third party (Art. 6 sect. 1 f GDPR)

When considering the interests of the data subjects or the parties to the contract, very stringent criteria to the benefit of the data subject will be used.

Potential recipients of data transfers

Potential recipients of transmitted personal data are

  • Public entities in case a legal obligation is in place
  • Service providers and other business partners if it is required to fulfill the individual purposes and a legal regulation permits or demands it or if the data subject has give his/her consent.

Planned data transfer to third countries

If data transfer to third countries is required, this shall exclusively be done for concluding or complying with contracts - as far as the legitimate interest of the data subject does not oppose this - considering all data protection requirements. If the intention to transfer personal data to a third country or an international organization exists, this shall be done on the basis of an adequacy decision. If data is transferred nevertheless, we recommend that adequate guaranties or binding internal data protection regulations be in place and/or, when considering interests of data subjects and the contracting parties, strict criteria to benefit data subjects be applied. Inquiries about documents, which might serve as suitable guarantees, can be made with the data protection officer at datenschutz@wow-portal.com.

Deadlines for the erasure of data

Personal data will be deleted in accordance with the legal or contractually established regulations on the disposal of data and considering any legal or contractually established retention periods.
The personal data, which is not subject to legal or contractual retention or erasure obligations must be deleted immediately after becoming dispensable upon the fulfillment of the individual purpose.

Your data protection rights

The data subject has several data protection rights. Below you will find an explanation of these rights. You can use the above-mentioned contact details to observe these rights.

Right to information, rectification and erasure

Every data subject has the right to information by the data controller regarding their personal data as well as the right to rectification or to erasure or to restriction of processing or the right to object to processing and the right to data portability.

Right of revocation

Every data subject has the right to revoke their consent without the legitimacy of processing done based on the consent before revocation being affected.

Right to complain

Every data subject has the right to file a complaint with the data protection supervisory authority when they think their data protection rights have been infringed.

Right to information

Every data subject shall have the right to know if the provision of personal data is required by law or contract or required for concluding a contract, if the data subject is required to provide personal data and what the consequences of not providing data would be.

Automated decision-making including profiling

Automated decision-making including profiling is done. Profiling is every type of automated processing of personal data which consists of using this personal data to evaluate certain personal aspects of a natural person using algorithms. An automated individual decision consists in the decision being made exclusively based on algorithms without being additionally checked by a human being. In the company, this is done according to Art. 22 GDPR and the data subjects may claim their rights from Article 22 sect. 1 GDPR if necessary.

Revocation of your consent to process data

Many data processing activities are only possible with your explicit consent. You can revoke a consent given at any time. An informal e-mail addressed to us is sufficient. The lawfulness of the data processing activity carried out before the revocation remains unaffected.

Right to complain with the supervisory authority in charge

In case of data breaches the data subject can file a complaint to the supervisory authority in charge. The supervisory authority in charge of data-protection issues is the data protection officer of the Federal Land, in which our company is located. A list of data protection officers and their contact details can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Right to data portability

You have the right to receive the personal data, which we processes in an automated fashion on the basis of your consent or fulfilling a contract, in a commonly used and machine-readable format. Should you request the direct portability of the data to another controller this will only be done if it is technically feasible.

SSL and/or TLS encryption

This website uses SSL and/or TSL encryption for security reasons and to protection the transmission of confidential content such as orders or requests that you send to the website's operator. You can recognize an encrypted connection when you see that the address bar of your browser changes from “http://” to “https://” and when the lock symbol appears in your address bar. When the SSL and/or TSL encryption is activated the data that you transfer to us cannot be read by third parties.

Information, blocking, erasure

Within the framework of the applicable legal regulations you have the right to receive information, free of charge, about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, you have the right to rectification, blocking or erasure of this data. If you have further questions regarding personal data please do not hesitate to contact us anytime at the above address.

3. DATA PROTECTION OFFICER

We have appointed a data protection officer for our company.
Please feel free to contact the data protection officer datenschutz@wow-portal.com .

4. DATA COLLECTION ON OUR WEBSITE

Cookies

The websites partially use so-called cookies. Cookies do not cause any damage to your browser and do not contain viruses. Cookies help make our website more user-friendly, effective and secure. Cookies are small text files, which are placed on your computer and stored by your internet browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies will remained stored on your device until you delete them. These cookies allow us to recognize your browser during your subsequent visits.

You can adjust your browser in a way that you are informed about the usage of cookies and just allow cookies in individual cases, accept cookies only for certain cases or generally refuse them and activate the automatic erasure of cookies when closing your internet browser. When deactivating cookies, the functionality of the website might be restricted.

Cookies, which are required to provide electronic communication or certain functions you wish to have (e.g. shopping basket function), will be saved on the basis of Art. 6 sect. 1 b GDPR. As far as other cookies (e.g. cookies to analyze your web-browsing behavior) are saved, they will be described separately in this Privacy Statement.

Server log files

The provider of the sites automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

  • Type and version of internet browser
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of server request
  • IP adress

This data is not merged with other data sources.
Art. 6 sect. 1 b GDPR, permitting data processing to fulfill a contract or pre-contractual measures, forms the basis for the processing of data.

Contact form

When you send us an inquiry through the contact form, your data from the inquiry form including any contact data provided by you will be stored by us in order to process your inquiry and to answer follow-up questions.

Processing the data you inserted in the contact form is based on our legitimate interest to be in touch with you, our customer, and improve our customer service ( Art. 6, sect. 1, f GDPR). In case the contact aims at concluding a contract an additional legal basis for data processing is Art. 6 sect. 1 b GDPR.

The data you have inserted in the contact form will remain with us until you request the erasure of the data or the purpose of the data storage ceases to exist (e.g. after your inquiry has been processed). An exception to this may be statutory retention requirements.

Processing of data (customer and contract data)

We collect, process and use personal data only if it is required for the creation, formulation of the content or changes to the contract (contractual data). This is done on the basis of Art. 6 sect. 1 b GDPR, permitting data processing to fulfill a contract or pre-contractual measures. We only collect, process and use personal data about the usage of the websites (usage data) if it is required to allow our customer to use the service and to invoice it.

The customer data collected will be deleted after the order has been processed or the business relationship has ended. Legal retention periods will remain unaffected.

Data transfer when concluding contracts for customers, dealers and shipment of merchandise

We only transfer personal data to third parties if this is necessary to fulfill the contract. We transfer it for instance to the companies entrusted with shipping the merchandise or the bank commissioned to handle the payment. No further data is transmitted and/or only if you have expressed your explicit consent. Your data is not disclosed to third parties, for instance for advertising purposes, without your explicit consent.

Art. 6 sect. 1 b GDPR, permitting data processing to fulfill a contract or pre-contractual measures, forms the basis for the processing of data.

Data transfer when concluding contracts for services and digital content

We only transfer personal data to third parties if this is necessary to fulfill the contract. We transfer it for instance to the bank commissioned to handle the payment.
No further data is transmitted and/or only if you have expressed your explicit consent. Your data is not disclosed to third parties, for instance for advertising purposes, without your explicit consent.

Art. 6 sect. 1 b GDPR, permitting data processing to fulfill a contract or pre-contractual measures, forms the basis for the processing of data.

5. ANALYSIS TOOLS

Google Analytics

This website uses functions from the web analysis service Google Analytics.The provider is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses “cookies”.These are text files that are stored on your computer and enable an analysis of your use of the website.The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.Google Analytics cookies are stored on the basis of Art. 6 Par. 1(F) of the DSGVO.The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization function on this website.Your IP address will be truncated by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States.Only in exceptional cases will your full IP address be transferred to a Google server in the U.S. and cropped there.On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports regarding website activity and provide other services to the website operator related to website usage and Internet usage.The IP address transmitted by your browser as part of Google Analytics is not bought together with other Google data.

Browser Plugin

You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that, in such case, you may not be able to fully utilize all of the functions of this website.Furthermore, you can prevent the collection of data (including your IP address) through cookies and website use as well as data processing by Google by downloading and installing the browser plug-in available through the following link: https://tools.google.com/dlpage/gaoptout?hl=de .

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link.An opt-out cookie will be set; this will prevent your data from being collected when you visit this website in the future: Disable Google Analytics .

For more information on the processing of user data by Google Analytics, please visit Google’s privacy policy at: https://support.google.com/analytics/answer/6004245?hl=de .

Contract data processing

We have signed a contract on the processing of order data with Google that is in full compliance with the strict requirements imposed by German data protection authorities on the use of Google Analytics.

Demographics in Google Analytics

This website uses the demographics feature of Google Analytics.This allows reports to be generated containing statements about the age, gender, and interests of site visitors.This data comes from interest-based advertising from Google and third-party visitor data.This collected data cannot be attributed to any specific individual person.You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section "Refusal of data collection."

"Do Not Track" settings

Of course we respect the “Do Not Track” settings (DNT) in your Internet browser. Depending on the browser, DNT is available as a setting in the program settings or as a plug-in or add-on. By enabling this setting, the browser signals that you do not wish for your browsing behavior to be tracked without your express consent. If the setting is enabled, all of the tracking features on our server will be deactivated. Please notice that the procedure for enabling DNT can vary depending on the Internet browser being used.

Facebook Pixels

Our website uses Facebook's visitor action pixel for conversion measurement, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

This allows the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.
The collected data is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users.However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data use guidelines . This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.

Please see Facebook's privacy policy for more information on how we protect your privacy: https://www.facebook.com/about/privacy/ .
You can also disable the remarketing feature "Custom Audiences" in the Ad Settings section of https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen . To do so, you will first need to log onto Facebook.
If you do not have a Facebook account, you can disable Facebook usage-based advertising on the European Interactive Digital Advertising Alliance website: http://www.youronlinechoices.com/de/praferenzmanagement/ .

6. PLUGINS

YouTube

Integration of YouTube videos

We have integrated YouTube videos into our online services, which is stored on www.youtube.com and can be played directly from our website. These are all integrated in the "Extended Privacy Mode", i.e. no data about you as user are transferred to Youtube if you do not play the videos. Data is not transferred until you play the videos. We have no influence on this data transfer. This takes place regardless of whether YouTube makes a user account available via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account.

If you do not wish to be associated with your profile on YouTube, you must log out of YouTube before playing the video. YouTube stores your data as usage profiles and uses it for the purposes of advertising, market research and/or requirements-oriented design of its website.You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right.

YouTube is used in the interests of making our online presence more attractive. This represents a legitimate interest within the meaning of Art. 6 para. 1 (f) DSGVO.

For more information on the purpose and scope of data collection and processing by YouTube, please refer to the privacy policy.There you will also find further information on your corresponding rights and settings options for protecting your privacy: https://www.google.de/intl/de/policies/privacy . Google also processes your personal data in the USA and has signed up to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework .

YouTube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Google Maps

On this website we use the services of Google Maps.This allows us to display interactive maps directly on the website and enables you to conveniently use the map function.

When you visit this website, Google receives the information that you have accessed the corresponding subpage of our website. This takes place regardless of whether Google makes a user account available via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated with your Google profile, you must log out before calling up a map. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or requirements-oriented design of its website. Such evaluation also takes place (even for users who are not logged in) for the purposes of providing customized advertising and to inform other social network users about activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

The use of Google Maps is in the interest of making our website appealing and to facilitate locating the places we specify on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 (f) DSGVO.

For more information about the purpose and scope of data collection and processing by Google Maps, please see the privacy policy.There you will also find further information on your corresponding rights and settings options for protecting your privacy: https://www.google.de/intl/de/policies/privacy/ . Google also processes your personal data in the USA and has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework .

Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

LIABILITY EXCLUSION / DISCLAIMER

The data protection declaration of Adolf Würth GmbH und Co. KG does not apply to applications, products, services, websites or social media functions of third party providers which are accessible via links which we offer for information reasons. When using these links you leave the website of Adolf Würth GmbH und Co KG, so it is possible that information about you may be collected or passed on by third parties. Adolf Würth GmbH und Co. KG has no influence whatsoever on the websites of third parties and makes no recommendations or assurances regarding these websites or their data protection practices. We encourage you to read and review the privacy policies of all websites with which you may interact before allowing them to collect, process and use your personal information.

Stand: May 2018